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Daniel McDonald, MPA – Improving Responses to Homelessness & Panhandling

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Category: Podcasts

Mar 29

How Music Gives a Voice to the Homeless in San Diego, California

Daniel McDonaldPodcasts

Even in challenging times there is hope. The Voices of Our City Choir have raised homeless San Diegans’ voices through their performances and advocacy. What started as a grassroots effort has blossomed into a choir with about 160 regular participants Read more

Mar 15

When Business Should Be More Like Government: My Customer Service Nightmare

Daniel McDonaldPodcasts

This episode documents my 27 calls attempting to order a new Direct Express debit card for a client. Sometimes business can learn a lesson from government, along with my thoughts how the homeless also deserve exceptional customer service. Please contact Read more

Feb 26

Queue Management: How to Reduce Wait Lines at Soup Kitchens and Homeless Agencies

Daniel McDonaldPodcasts

  On This Week’s Episode: A recap of our Point-in-Time count (homeless census), with a shout-out to my police colleagues, and how we share encampment data with volunteer surveyors. How the science of queue (line) management can reduce waiting times Read more

Feb 19

This Week in Homelessness – S01 E01

Daniel McDonaldPodcasts

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