Category: Podcasts

This episode documents my 27 calls attempting to order a new Direct Express debit card for a client. Sometimes business can learn a lesson from government, along with my thoughts how the homeless also deserve exceptional customer service. Please contact Read more

  On This Week’s Episode: A recap of our Point-in-Time count (homeless census), with a shout-out to my police colleagues, and how we share encampment data with volunteer surveyors. How the science of queue (line) management can reduce waiting times Read more