Queue Management: How to Reduce Wait Lines at Soup Kitchens and Homeless Agencies


On This Week’s Episode:

A recap of our Point-in-Time count (homeless census), with a shout-out to my police colleagues, and how we share encampment data with volunteer surveyors.

How the science of queue (line) management can reduce waiting times at soup kitchens, homeless agencies and other organizations that serve the homeless. This is the same science used by airlines and restaurants to reduce wait times, but includes my my low-tech (and free) ideas for implementing at your organization.

Links I mentioned:

Volunteers Counting Tampa’s Homeless Thursday
An introduction to queue management

Do you have any questions, comments or want to use my ideas? Contact me at:



Or call me at (800) 643-1997